Caratore Jewellery Care & Value Promise

1. Jewellery Care & Maintenance

We encourage customers to bring their Caratore jewellery for periodic inspection and professional cleaning to help maintain its beauty and wearability.

What We Offer

✔ Professional cleaning and inspection of Caratore jewellery.

✔ Basic checks for loose settings, clasps, and overall condition.

✔ Guidance on proper jewellery care and storage.

Important Notes

• The jewellery should be accompanied by the original invoice or proof of purchase.

• Any repairs, modifications, or alterations carried out by a third-party jeweller may affect eligibility for maintenance services.

• Charges may apply if replacement parts, stones, or extensive repair work are required.

Why This Helps Everyone

For Customers: Keeps jewellery looking beautiful and helps identify wear before it becomes a bigger issue.

For Caratore: Ensures we can maintain quality standards and provide accurate service throughout the jewellery's life.

2. Exchange Policy

We understand that preferences can change over time. Therefore, eligible Caratore jewellery may be exchanged for another Caratore product.

Exchange Value

• Gold value will be calculated based on the net gold weight and the prevailing gold rate on the date of exchange.

• Diamonds and gemstones will be evaluated based on their original purchase value and current condition.

• The final exchange value will be determined after inspection.

Conditions

• Original invoice must be presented.

• The jewellery must pass quality and authenticity verification.

• Any damage, missing stones, alterations, or third-party modifications may result in deductions.

• The exchange value can be used toward the purchase of another Caratore product.

Why This Helps Everyone

For Customers: Provides flexibility to upgrade, redesign, or choose jewellery that better suits their current needs.

For Caratore: Ensures fair valuation while maintaining product quality and authenticity standards.

3. Buyback Policy

Caratore offers a transparent buyback facility for customers who wish to return eligible jewellery.

Buyback Value

• Gold value will be calculated based on the net gold weight and prevailing gold rate on the date of buyback.

• Diamonds and gemstones will be assessed based on condition, market demand, and original specifications.

• Applicable deductions for wear, damage, missing components, or processing may apply.

Conditions

• Original invoice is required.

• Jewellery must pass authenticity verification.

• Buyback value will be provided after inspection and evaluation by Caratore.

Why This Helps Everyone

For Customers: Provides reassurance that their jewellery retains value over time.

For Caratore: Allows responsible valuation while protecting against misuse and maintaining long-term business sustainability.